I asked to speak to a supervisor repeatedly and was told it was being done, then 10 minutes later she would come back on the phone with some excuse on why it had not been done. Above all, it was clear to me the support person did not know the system at all. It was very difficult to understand the support person as she had a very thick accent and apparently did not understand me as she kept asking me questions I had already answered several times. I called to get some guidance on how to do this. without the "Duplicate only do not etc" as a watermark. The issue was I was unable to print the return for delivery by mail (i.e. Do not let these people take over your life with their nonsense when you are the best interface that the IRS is looking for. I will never do this again, and I suggest to others that if you have an issue, get an accountant or lawyer, or, if your records are in decent order, have them come to your place of business and work it out using reason and common sense. The audit defense was mostly a punishment for me, while my direct interface with the IRS was mostly simple and direct. I had no penalty applied, but only ionterest on the unpaid tax. I was able to settle my issues in 2 1/2 hours and the result was exactly as I had thought it should have been. Virtually all the items the Turbotax defense people said I needed was not true. He said I did not need a travel log or a digital copy of my income/expenses. I had my records laid out so he could see everything and see that my home was in line with our income. When the auditor came to my home, I found him to be reasonable and professional. I had the feeling that they were not explaining our business and how we maintained records. They then said that they would not be present if I did this myself, and I told them I could do better. This seemed ridiculous, so I said I could do better in person. We keep good records, but the dwefense people insisted I needed a travel log of all mileage done for business and a list of all travel expenses with all hotels and airfare done separately so I would need to tear apart all of our account files for the auditors. We have a small business, my wife and myself. Finally, I told them I wanted the auditor to come to my home and see my records. Two months of spending days making copies, sespite my protestations that this should not be necessary. They insisted I needed a digital copy of all of my records. I had some issues when I was notified that my 2016 tax filing was being audited and the defense team had me spending months making digital copies of everything and having an accountant make a QuickBooks file duplicating my ledger sheets. The TurboTax audit defense made my life a living hell.
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